Privacy Policy

At ORSA Petshop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or shop at ORSA Petshop, we may collect the following information:

Order Information

• Products purchased

• Order history

• Shipping preferences

• Billing information

• Payment confirmation

• Contact information, including your name, email address, phone number, and shipping address

Device Information

We automatically collect certain information about your device, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referring website

• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Provide shipping updates and customer support

• Verify payments and prevent fraudulent transactions

• Improve our website and overall shopping experience

• Respond to your questions and requests

• Send promotional emails, special offers, and product updates (only if you have opted in)

• Personalize your shopping experience

• Comply with applicable legal obligations

Payment Security

Your payment information is processed securely through trusted third-party payment providers. ORSA Petshop does not store your complete credit or debit card information on our servers.

All transactions are protected using industry-standard encryption technologies to help ensure the security of your personal information.

Shopify Services

Our online store is powered by Shopify Inc., which provides the e-commerce platform that enables us to offer our pet products and services.

Shopify may collect and process certain personal information as necessary to operate our website, process payments, detect fraud, and improve platform performance.

For more information about how Shopify handles personal information, please visit:

https://privacy.shopify.com

Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences

• Keep items in your shopping cart

• Improve website functionality and performance

• Analyze visitor behavior

• Deliver relevant advertising and promotions

You may disable cookies through your browser settings; however, some features of our website may not function properly.

Sharing Your Information

We only share your information when necessary to operate our business, including with:

• Shopify

• Payment processors

• Shipping carriers

• Email marketing providers

• Analytics providers such as Google Analytics

• Government authorities when required by applicable law

We do not sell, rent, or trade your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to:

• Complete and manage your orders

• Provide customer support

• Meet legal, tax, and accounting obligations

• Resolve disputes

• Prevent fraud and unauthorized activity

When your information is no longer required, it will be securely deleted or anonymized.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your personal data

• Withdraw your marketing consent

• Request a copy of your personal information

To exercise any of these rights, please contact us using the information provided below.

Third-Party Services

Our website may contain links to third-party websites or services. These websites operate independently and have their own privacy policies. ORSA Petshop is not responsible for the privacy practices or content of third-party websites.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will promptly delete such information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

ORSA Petshop

Email: support@orsapetshop.com

Website: https://orsapetshop.com

Customer Support: Monday – Friday

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This Privacy Policy is:

✔ Professionally written and easy to understand

✔ Optimized for Shopify-powered stores

✔ Includes Shopify privacy compliance information

✔ Covers essential privacy practices without unnecessary legal complexity

✔ Suitable for pet product e-commerce businesses serving customers worldwide