Terms of service
Terms of Service — ORSA Petshop
Last updated: July 9, 2026
Welcome to ORSA Petshop ("we," "us," "our," or "the Company"), accessible at https://orsapetshop.com. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our site, placing an order, or otherwise using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website.
1. General Conditions
1.1 By using this site, you confirm that you are at least 18 years old, or are accessing the site under the supervision of a parent or legal guardian.
1.2 We reserve the right to refuse service to anyone, at any time, for any reason.
1.3 We may update, change, or replace any part of these Terms by posting updates to our website. Continued use of the site after changes are posted constitutes acceptance of those changes. It is your responsibility to review this page periodically.
2. Products and Sourcing
2.1 ORSA Petshop operates on a global fulfillment model. Products may be shipped directly from our manufacturing and fulfillment partners, which may be located outside your country of residence.
2.2 We make every effort to display product colors, sizes, and details as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the actual product, and minor variations may occur.
2.3 We reserve the right, but are not obligated, to limit sales of our products to any person, geographic region, or jurisdiction, and to limit quantities of any product we offer.
2.4 Product descriptions, pricing, and availability are subject to change without notice.
3. Pricing and Payment
3.1 All prices are listed in USD unless otherwise stated at checkout, and are subject to change without prior notice.
3.2 We accept major payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and Union Pay, as displayed at checkout.
3.3 You represent and warrant that you have the legal right to use any payment method you provide, and that the information you supply is true, correct, and complete.
3.4 We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or unauthorized/illegal activity.
4. Shipping and Delivery
4.1 As a dropshipping business, ORSA Petshop partners with third-party suppliers and fulfillment centers. Estimated shipping and delivery times are provided in good faith but are not guaranteed, and may be affected by customs processing, carrier delays, or other factors outside our control.
4.2 Standard delivery typically takes 7–14 business days, depending on your location. You will receive tracking information via email once your order has shipped.
4.3 You are responsible for providing accurate shipping information at checkout. We are not liable for orders delayed or lost due to incorrect address details provided by the customer.
4.4 International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost.
5. Returns, Refunds, and Cancellations
5.1 We want you and your pet to be happy with your purchase. Please refer to our separate Refund Policy for full details on eligibility, timeframes, and the return process.
5.2 Orders may be canceled or modified only within a limited window after purchase, as processing and fulfillment often begin shortly after an order is placed. Please contact us as soon as possible if you need to make changes.
5.3 Items that are damaged, defective, or significantly not as described are eligible for a replacement or refund in accordance with our Refund Policy.
6. Accuracy of Information
6.1 We are not responsible if information made available on this site is not accurate, complete, or current. Material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.
6.2 We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.
7. User Accounts
7.1 If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
7.2 You agree to notify us immediately of any unauthorized use of your account.
8. Prohibited Uses
You agree not to use the site or its content:
- For any unlawful purpose
- To violate any applicable local, national, or international law or regulation
- To infringe upon our intellectual property rights or those of others
- To harass, abuse, insult, harm, defame, or discriminate against others
- To submit false or misleading information
- To upload or transmit viruses or any malicious code
- To interfere with or circumvent the security features of the site
We reserve the right to terminate your access to the site for violating any of these prohibited uses.
9. Intellectual Property
All content on this site — including text, graphics, logos, images, product photography, and software — is the property of ORSA Petshop or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the site without our express written permission.
10. Third-Party Links and Tools
Our site may contain links to third-party websites or services that are not owned or controlled by ORSA Petshop. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
11. Disclaimer of Warranties
11.1 Our products and services are provided "as is" and "as available," without any warranties of any kind, either express or implied, except as required by applicable law.
11.2 We do not warrant that use of our products will be uninterrupted, timely, secure, or error-free.
11.3 Product warranty terms (if any), such as guarantees on materials or workmanship, are stated on individual product pages and are separate from these general Terms.
12. Limitation of Liability
To the fullest extent permitted by applicable law, ORSA Petshop, its owners, employees, and affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages of any kind arising from your use of the site or products, including but not limited to loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable consumer protection law.
13. Indemnification
You agree to indemnify, defend, and hold harmless ORSA Petshop and its affiliates from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.
15. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
16. Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms of Service at any time. It is your responsibility to check this page periodically for changes. Your continued use of the site following the posting of any changes constitutes acceptance of those changes.
17. Contact Information
Questions about these Terms of Service should be sent to us at:
ORSA Petshop Website: https://orsapetshop.com Contact page: https://orsapetshop.com/pages/contact Email: tbao12025@gmail.com
By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.